The Benefits of Being Friendly

Raise your hand if you stop to get coffee in the morning before you go to work or school. Or maybe you got to a specific place to get breakfast or lunch. If you are raising your hand, think about the place you go. Do you go to the same place every day? If you do go to the same place, say Starbucks for example, is there a specific location that you go? I’m willing to bet it has something to do with the friendly atmosphere. Did you know that being friendly can go a long way not just in terms of getting repeat customers, but also in life itself?

This morning I decided to go to Starbucks before work. Something was a bit different today, however, because as I drove away I found myself wondering why I go to Starbucksthat particular Starbucks over any other. There were at least two other Starbucks that I pass on my way into work, or could pass, but every time that I decide to make a stop for a Which Chocolate Mocha (to die for!) I go to the same Starbucks location. What makes things odder about this is that there is a Starbucks on my campus, which would be more convenient for me to go to.

Why this one instead of that one?

The friendly atmosphere is why I go to this particular Starbucks location over any other ones. Of course it doesn’t hurt that they have my Birthday cake, cake pops every time I go unlike other stores, but primarily I find myself at this Starbucks because of how friendly not only the employees are, but also the other customers. Anyone could walk into that store and be greeted with a warm smile and laughter. When they take your order, they ask for your name and if you go often enough, they will know you by name and order. It’s welcoming and you’re more than dollar signs.

You Catch More Flies with Honey

Remember when you were young and your mother would tell you that you catch more flies with honey than vinegar? Guess what…SHE WAS RIGHT! Sometimes it doesn’t always seem as though being friendly gets you far and maybe even sometimes you feel as though it only gets you stepped on and walked all over, but before you jump to conclusions, let’s think about it a bit more.

Look at the Starbucks scenario with me and your scenarios with going to your favorite restaurants, coffee shops and stores. We go to these places not only because they provide us with what we need, but because the people that work at these establishments are friendly and make us feel welcome. You don’t want to go to a place where they’re going to treat you badly, be mean, or rude to you. The same could be said for anywhere you go, a mechanic, a library, a store, or even a blog or forum. I want to go out a limb and say that it’s natural for us to want to be surrounded by those with friendly personalities, which you can see by looking at those you surround yourself with.

Friendly Friendships

childrenInstead of looking at businesses you frequent, look at the friends you surround yourself with. Are they primarily friendly or do they often have a bad attitude? You will probably find that you’re surrounded by friendly people, or at least people that are friendly to you. This isn’t necessarily always the case, but from what I’ve seen, generally this is how it is. You don’t want to be friends with someone who is going to put you down every time they see you or be a negative Nancy whenever they’re around. I know I sure don’t!

On the Job

I’ve heard that in a lot of today’s industries you have to be “ruthless” to get ahead, but I don’t think that’s always the case. In some cases, you may need to be ruthless and cutthroat to get ahead, but I’ve also found that being friendly can get you just as far, if not farther, at your place of employment. It may not seem this way because the jerks always seem to get the better paying positions, but it’s much easier to build relationships when you’re friendly. People don’t want to be around the jerk and the same can be said for bosses and supervisors. Your day will come, just continue being friend and working hard.

Generally, people want to be around friendly people that they are comfortable interacting with. This can be applied not only to friends and family, but at work, at school and in life. Negative people who are rude may get all the money and the higher paying jobs sometimes, but nobody really wants to be around them. Be friendly, be helpful, be genuine and you’ll go farther in life than you could have ever imagined.

Until Next Time!

Let’s Ramble:

What makes you pick your favorite restaurants and other service providers?

How has being friendly helped you?

Who do you prefer to surround yourself with and work with?

Photo Credits: Wonderlane (Featured photo)
Lisa M Photography
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Felicia is currently in pursuit of a Master’s degree in the field of Couples, Marital and Family Therapy. In her spare time she enjoys spending time with family, singing, watching television and movies, and writing. In addition, she is profoundly interested in the many aspects of family and relationships and for this reason Familial Ramblings was created.

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47 thoughts on “The Benefits of Being Friendly

  1. I am friendly by nature but I’ve always found that a positive friendly attitude in a place of business makes you want to shop there more often – it is I think human nature to want to enjoy life and surround ourselves with people of like minds.

    • I completely agree with you! I don’t see why anyone would want to go to a place where people aren’t friendly, but it does happen. I’d much rather be around friendly people than grumpy ones.
      Felicia would luv for you to read..Trouble with the In-LawsMy Profile

  2. I love this post. It is so true. Some people do not realize how being friendly can mean so much. I hear it all the time when I answer the phone at work – I am told that I sound like a ray of sunshine. I’m not going to lie. I’m not the most positive of people or have the best things to say but I always try to be friendly because it makes the difference between a bad experience for a customer or a positive one. Even when I am breaking bad news they tend to take it better as long as I’m being friendly and courteous. Awesome post!
    Krystal would luv for you to read..Full disclosureMy Profile

  3. We completely agree – being friendly goes a long way, both online and off. Treating people kindly, whether they’re a customer in your store, a stranger on the street, or a commenter on your blog, helps us connect beyond the computer.
    Pfister Faucets would luv for you to read..Featured Blog: Pink-PostcardMy Profile

    • I agree with you completely! Just yesterday I went to a fast-food restaurant that normally their workers aren’t the nicest of people, but I think they got a whole new staff and the workers are much friendlier now. I even had a short conversation with one of them, which was nice. I feel much better about going there now to say the least. Thank you for commenting!
      Felicia would luv for you to read..Happy Memorial DayMy Profile

  4. I agree wholeheartedly about being friendly. I find business owners are much happier to work with you – and help you out when you need it – if you are a friendly, cheerful, regular customer. My son has high functioning autism and many businesses we go to a lot are aware of this and they treat him so well – probably because I explain in the tiniest bit why he has his quirky habits and they, in turn, love him and teach him the world is a friendly place.

    This is a great post! I’m here from SITSSharefest & am so glad I visited today!
    Julie Jordan Scott would luv for you to read..Grace Offered & Grace Received: Choose to Do the Receiving DanceMy Profile

    • I’ve noticed that too, Julie. It’s not just the business employees being nice to the customers, but the customers being nice to the employees. You get much better service if you’re nice to the person serving you. I remember when I went to one restaurant and the waitress was having a really bad day, so I gave her a bit more of a tip than I would usually give and also left a little note on the recipe. She actually chased after me as I was going to my car to thank me, it made my day.

      I’m glad that the businesses you go to are nice to your son! Those are the types of places I love to visit. :)

      Thank you so much for stopping by and commenting!
      Felicia would luv for you to read..Happy Memorial DayMy Profile

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  6. For me, I think it’s the combination of everything when choosing a restaurant – but in the case of Starbucks, there are A TON of those downtown Chicago but I do usually choose the location that is the most convenient. However, if I know some particular location tends to mess up orders or the drink just doesn’t taste as good, I will skip it and go to another. Also if the waitstaff was RUDE, I would skip it. I don’t think I particularly choose it because of friendliness though, but rudeness is a big factor when NOT choosing a place for me, for sure.
    Kammie would luv for you to read..This is the most personal post I have ever writtenMy Profile

    • I agree with you, Kammie, there are certainly other factors that can go into play sometimes. There was this one restaurant that I went to that had great service, but the food wasn’t that great. If they would have made the food a little bit better, I probably would go there more than I do. But yeah, if waitstaff is rude, I’m out of there and not looking back! Thank you for commenting!
      Felicia would luv for you to read..Surviving the Graduation CeremonyMy Profile

  7. I love friendly people. Just like you I’ll go completely out of my way to patronize a business where I receive good and personable customer service. Friendliness goes a long way. It’s contagious and it doesn’t cost a dime! Wonderful post!
    Mariann would luv for you to read..Pity Post: Upside Down and Spun AroundMy Profile

    • Hi Mariann and thank you for commenting! I’m the exact same way! Then people ask me why I go all the way out to one store opposed to the one closer and I have to explain it’s because they treat me better at one over the other. It makes perfect sense to me!
      Felicia would luv for you to read..Surviving the Graduation CeremonyMy Profile

    • Hi Tammi, thank you for stopping by and commenting! I’m the same way at grocery stores! If all of the cashiers seem grumpy, then I just do self-checkout. Better than dealing with a sour puss that could ruin your day!
      Felicia would luv for you to read..Surviving the Graduation CeremonyMy Profile

  8. I am always a big fan of customer service, and I frequent the places where they are friendly. I also have always lived by the golden rule to “treat others and you would have them treat you.”

  9. My grandmother used to tell me that phrase about catching more flies with honey than vinegar. It drove me CRAZY and made me grit my teeth. But she was right. It does work. Like you, our favorite coffee shop is the one where they know our name and welcome us with a smile. Found you via SITS
    susan would luv for you to read..My Kids Make Me Laugh about TwinsMy Profile

  10. {Melinda} I so agree … I am FAR more likely to do business at an establishment where I feel valued. Most places, sadly, seem to think they are doing you a favor by waiting on them.

    It doesn’t have to be big gestures … a smile, a kind word, going the extra mile for you when you’re having a problem …
    MotheringFromScratch would luv for you to read..if everybody’s happy, mama’s happyMy Profile

    • Thank you for stopping in, Melinda, and commenting. :) I’ve come across that attitude before to, where they think they’re doing you a favor. It drives me up the wall and is a sure way to guarantee I won’t be back. I completely agree with you, it doesn’t even have to be a big gesture, just be genuine and friendly.
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  11. Being an ex restaurant owner, it truly is all about service! My guests would let me know if the food wasn’t the best they had but the service was top notch…after awhile the guests become a part of your/ my family. You get used to seeing them and you learn about their lives. I knew more about their lives and them mine; then I do about my own mother and father.
    It was good to be “adopted” by them. It wouldn’t have happened if they didn’t feel good about what I was offering them and how I offered it. Great service makes even the medicore food awesome! Saddest day, when I had to close my restaurant. :(

    • Aw, I’m so sad to hear that you had to close your restaurant! It would have been one that I would have made a point to visit, it sounds wonderful! Great service really is the key though to bringing people back. I love those types of atmospheres where it becomes like a family. Thank you so much for sharing your story!
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  12. You tickle me every time with your posts! I find myself frequently going to the same Atlanta Bread or McDonalds in the morning, simply because of the people! Great way to start my day :) Great post!

    • Haha, I’m glad that I could start your day off right and that you enjoyed the post! It’s truly amazing how the behavior and attitude of others can sway you into where you’re going to stop for breakfast, isn’t it? Thank you for commenting! :)
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  13. I completely agree with you. I shop where I shop primarily because of the customer service. I like shopping local, and I like shopping in places where the owner gets to know their customers. I have several restaurants and stores that I frequent downtown because of the way they treat me when I am there, and I have several I won’t go to because of bad customer service as well. I will usually give stores and restaurants a couple chances, but if the lousy customer service wasn’t a one time fluke, I won’t be back.

    • Michelle, I have to say that I am right with you on this. I love going to the places where they’ll learn you by name. You actually just reminded me of a place that was down the street from my childhood home where they knew my entire family and their order, haha. It was great! It’s good to give restaurants a couple of chances considering you never know if someone’s having an off day, but I agree, that if they continuously have lousy customer service, I generally don’t go back.
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  14. I am friendly by nature and sometimes it ends up hurting. I don’t know how many times I have said that I am going to start being “not so” friendly. It never works out that way.

    I love going places where the people at least smile.

    I am from Kentucky and it used to be that you drove down the road everybody stopped what they were doing to wave. There is still people here with that turn but as the times go on I am seeing it less and less.
    Tabitha Vos would luv for you to read..Blanket Pet Giveaway!My Profile

    • Hi Tabitha, thank you for sharing!

      I completely know where you’re coming from. I’ve actually been told on several occasions that I’m “too nice,” but I can’t help it. Sometimes in the end I get hurt like you. So you’re not alone.

      It’s really a shame that people seem to forget to be nice to others and do things for one another. As simple as stopping what they’re doing to say “hi” and make a little small talk. But there are still some people out there that do it, so at least that’s something!
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

    • I’m the same way, Sarah! I forget where I was, but recently I went somewhere and I didn’t really like how pushy the customer service rep was and it put me off to the entire product. I understand that they have to do their job and their job is to sell stuff, but the way that particular person went about doing it just wasn’t good in my opinion. Hopefully you experience more “on” moment than “off.” :)
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  15. I am not a very social person I prefer to stick with life long friends or family. IRL it is hard for me to let anyone into my circle. I try to be social but it doesn’t always work out well for me, I tend to have to much attitude.
    Kristi would luv for you to read..How to Have a Wedding On a BudgetMy Profile

    • I often don’t think of myself as being a social person, but apparently I am. Maybe you’re more social than you realize. You never seemed to have any sort of attitude to me!! You’ve been not only friendly but helpful. :)
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  16. I completely agree! It is the friendly atmosphere that people enjoy returning to. If they feel unwelcome or uncomfortable they will find somewhere else to go for the same thing, no matter what type of business it is.

    My husband and I frequent Starbucks. There are 4 within about 4 miles of our home. Part of the Starbucks brand is their friendly customer service. Bubbly, happy and courteous. When we go to one where the staff barely speak and make customers feel like they are a bother I always say to my husband after we leave that they are not good for the Starbucks brand. They just don’t fit what people have come to expect. Others are so cool and go over the top just like the location you enjoy every morning.

    PS – Love your blog design :-)
    Sicorra would luv for you to read..How to Retire Without Spending a FortuneMy Profile

    • Hi Sicorra! Thank you for commenting! I’ve been to a few different Starbucks and can confidently say that most live up to their friendly customer service, but some of them just don’t cut it like you said. It is really sad that when you go to one great store and then you go to another one and they don’t hold up to what you’re expecting. But yeah, being friendly can get you a lot farther than what you think or so I’m discovering!

      Thank you again for stopping by and thank you so much for the complement on the design! :)
      Felicia would luv for you to read..The Benefits of Being FriendlyMy Profile

  17. I used to be shy until I realised that shy was just me being self absorbed. Slowly I began to teach my brain to see everyone as shy too. I began to ask more questions and listen more. My world got so much biger and my life so much brighter.